We utilize our strategic partnership with SED-IT for ITIL course materials.  We offer open enrollment and dedicated courses; delivered at your site or ours. Watch our schedule for ITILV4® and certification training courses as well as topic specific workshops.  Please contact us to discuss your training needs or to book a course at your location or ours. 

ITIL is recognized globally as the framework for IT Service Management.  It is non-prescriptive, encompasses and integrates with all other frameworks and provides the means for IT to fully engage with the business customers.  Through foundation, intermediate and advanced training, our instructors can help you gain the skills you need to stay competitive and aid your organization!     

Let us know your interests and we will put you on our email notification list for upcoming courses.

Note that ITIL V4 is the current version.  ITIL V3 (ITIL® 2011) is still available upon request. Art of Change instructors are fully accredited in both versions.

For all your ITIL V4 ®, ITSM training and certification course needs contact us here:

Why Art of Change?

  • We use SED-IT accredited materials and our trainers are fully Accredited
  • We have been in this business for 20+ years
  • We have extensive project experience and bring real life examples to the classroom
  • Our exam results and course evaluations are among the highest in the industry
  • Our prices are extremely competitive
  • Our scheduling capability is very flexible - we can adapt to your timelines
  • Our instructors are well known and respected in the industry
  • Our instructors have authored ITIL materials and were reviewers for ITIL V2, ITIL V3 and the current version of ITIL publications
  • You simply will not find more experienced, knowledgeable, personable and accomplished instructors than ours! 

ITIL®  V4 certification courses available from Art of Change:

  • ITIL V4 Foundation (max 25 per course)
  • All ITIL V3 Foundation, Intermediates and MALC are available
  • ITIL Intermediate Capability courses: SOA (service offerings and agreements), OSA (operational support and analysis), RCV (release, control and validation), PPO (planning, protection and optimization)
  • ITIL Intermediate Lifecycle courses: SS, SD, ST, SO, CSI.  These are based on and named for the 5 ITIL books: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
  • MALC - Managing Across the Lifecycle - the final course needed to achieve ITIL Expert certification

For more information on any of the courses please contact us.

Workshops:

Our workshops utilize instruction, discussion and exercises to help you develop practical skills.  We can also create a custom workshop to meet your specific needs. Here are samples of some of the more popular ones:

  • ITIL Overview - introduce your staff to ITIL
  • ITIL for Executives - a management overview
  • Service Catalogs and Service Maps - understanding what these are, how critically important they are and how to create them
  • Defining IT Services
  • Creating Excellent SLAs - most SLAs are poorly written, are far too long, have no supporting OLAs and most often no SLM process or owner!
  • Implementing Service Level Management - the process and the documents above go hand in hand.  These workshops can be combined for the full picture.
  • Problem Management - Techniques and problem solving methods
  • Designing a Configuration Management DataBase (CMDB) - most people don't yet realize that the service catalog and the CMDB are one and the same - they must describe the same services and yet many organizations treat these are seperate entities.  We can show you how important it is not to make that mistake and how to construct these at the same time.
  • Incident and Problem Management techniques - basic processes, most organizations have them, but most miss many opportunities for improving effectiveness and efficiency.  We can show you how.
  • Selecting and implementing superior metrics - with metrics, less is more. A few good metrics outweigh measuring 50 things.  This workshop covers real life tested, tried and true metrics you need to be capturing.

Customized Training and Mentoring:

  • We can customize training to suit your needs. Companies value our ability to mentor and work with their staff to develop their skills.

Please contact us to discuss your specific training requirements.

Our accredited, experienced trainers have gained considerable experience throughout their careers. They bring this to the classroom adding depth to your learning experience and increasing the value of the training you receive from us.

We are ITIL® Expert certified - All of our instructors are ITIL Expert certified. We were in the first group of instructors worldwide to achieve ITIL® Expert certification.

ITIL Intermediate certifications - Our instructors hold all of the intermediate certifications.

Our instructors also hold Cobit and/or ISO/IEC 20000 certifications.

 

  ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 

 

 

 

 

 
For more information or to register for a course, please use the contact us page
Course Name Duration Dates Location Status Seats
Remaining
Course Description Register Now  Price Quote
 

Foundation V4

 

 

 

2 days plus exam

 

 

 

 May 11,12 2021 Zoom

Registration is open 

  

 

  Short Description bkgFoundation course
The purpose of this course is to impart knowledge of ITIL's value, contribution to business, terminology and structure. As well the ITIL practices are reviewed. It is a pre-requisite for all other ITIL courses.

Download: ITIL Foundation Course PDF (93KB)
 

 

 

 

 

 

 
                 

 

  ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 

 

 

 
ITSM Workshops
Course Name Duration Dates Location Status Seats
Remaining
Course Description Register Now  Price Quote
These non-certification workshops utilize exercises to help you develop practical skills. We can also create a custom workshop to meet your specific needs. Here are samples of some of the more popular ones:
 Problem Management - problem solving techniques  1/2 day        

  Short Description bkgProblem Management Techniques and Methods:

The intent of this workshop is to teach the following practical skills:

- Differences, similarities and linkages among incidents, problems, known errors and work-arounds
- Understand the activities and responsibilities of Problem Management
- Participate in solving problems
- Understand when to develop and use appropriate work-arounds
- Respond to business needs by analyzing and recommending appropriate actions to address service failures
 
Download: Problem Management Workshop PDF (125KB)

     
Let's create a Service Catalog!           Short Description bkgLet's create a Service Catalog:
A Service Catalog is the means to communicate your IT services to your customers but it must be in their language and speak to them about the benefits of the service.

This workshop will help you understand how to convey your services, what information is important to include and to exclude, what medium to use, who will view the catalog and how will they use it.

An effective catalog will be a key tool for IT and the business users; a poor catalog will cause confusion and send the wrong messages.

We will also discuss the implications for other processes – decisions made about the catalog have a direct impact on a few other key processes and it’s key to consider everything during the design of your catalog.

This is a hands on workshop and numerous samples will also be provided.
 
   
ITIL® Overview - introduce your staff to ITIL           Short Description bkgITIL Overview:
This workshop provides a high level overview and introduction to ITIL concepts and terminology. The intent is to raise awareness about the existence of the Service Lifecycle and processes within that every IT department/organization must have.
 
   
ITIL for Executives - a management overview           Short Description bkgITIL for Executives:
This workshop provides a management and executive overview of IT Service Management, how important it is to manage IT like a business and how to better ensure IT and Business integration and how to view and use ITIL to accomplish these goals.
   
Developing your Service Strategy capability           Short Description bkgDeveloping your Service Strategy Capability:

This workshop provides a management and executive overview of IT Service Management, how important it is to manage IT like a business and how to better ensure IT and Business integration and how to view and use ITIL to accomplish these goals.
   
Service Catalogs, Service Maps and Defining your Services           Short Description bkgService Catalogs, Service Maps and Defining your Services:

This workshop provides an understanding what these are, how critically important they are, how to create and use them and through practical work, helps develop the skills to create and maintain them.
   
Service Level Management and Service Level Agreements

 

 

 

 

 

 

 

 

  Short Description bkgService Level Management and Service Level Agreements:

This workshop provides an introduction to the SLM process, its’ activities, associated processes and documents such as SLAs and OLAs.

Download: Service Level Management Workshop PDF (125KB)
   
                 
Configuration Management - the process, people and data model           Short Description bkgDesigning a Configuration Management DataBase (CMDB):

This workshop provides hands on experience in developing the high level model for a Configuration Management Database. It also describes and discusses how critically important it is to align the CMDB dn the Service Catalog.
   
Incident and Problem Management techniques           Short Description bkgIncident and Problem Management techniques:

Contact for more information on Incident and Problem Management techniques
 
   
Superior metrics for IT Services and Processes           Short Description bkgSuperior Metrics for Managing IT Services and Processes:

This workshop investigates various IT metrics and discusses their appropriateness and value, identifying what good metrics should look like, how they must link to and support goals and objectives of IT and the business. There are many poor metrics in use; this workshop will help you develop better metrics.
 
   

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 

 

Registration, cancellation and billing

 

To register for a course or workshop please contact us via the 'contact us' page on this site.

Our pricing is very competitive and you may be entitled to a discount. 

Invoices are sent shortly before course commencement. Payment is due upon receipt of the invoice, interest added after 30 days.

Our cancellation Policy: 15 business days notice is required in order to cancel without penalty.  With less than 15 full days notice the full amount will still be billed.  You may substitute someone else from your company at no additional charge.

Course logistics are emailed in the week prior to each course.

Thank you for your interest in Art of Change training. We are confident you will be pleased with your choice.

Authentic Nike Sneakers | New Balance 327 WOMENS White Birch - Afterpay Available