Testimonials

"I took the Art of Change ITIL Foundation course. It was probably one of the best IT courses I’ve been on. Honestly, I don’t know why it’s not the first thing IT Managers get trained on."
~ Rob

"The expertise provided to us by Art of Change consultants allowed us to achieve far more than we could have on our own with our process projects. We are very grateful for their help."
~ Barry

"We tried to tackle SLAs a few times without success. Art of Change helped us focus on the essentials and got us to our goal. Best of all our customers were delighted with the new SLAs"
~ Luc

"I recently attended an Art of Change ITIL course. I really enjoyed the class and passed the exam! The instructor was wonderful. He made the material interesting and relevant, plus I appreciated his passion for the topic. I hope to have the opportunity to take more classes with him. Thank you so much!"
~ Janet

"I really appreciate the use of technical and non-technical examples. This helped me to better understand the concepts. A great course!!"
~ Brooke

"The instructor did a great job of teaching and facilitating the discussions. We weren't rushed and learned from the other companies at the course. The facilities were awesome!"
~ Robert

"Dwight was the instructor for our organization's course in ITIL. His expertise in the field was of great value to me in learning the material, as was his ability to illustrate concepts using real-world examples. The course was thoroughly enjoyable and I appreciated his teaching methods which allowed a great deal of content to be effectively taught in a short amount of time. I was able to pass the ITIL certification exam, thanks in no small part to the quality of his teaching. I would highly recommend him for your organization's ITIL training requirements"
~ Tim


 

 

 

"Dwight is an extremely knowledgeable and experienced ITIL trainer who always ensures his students receive the best possible service from him. I am sure that every student from Dwight's class will learn valuable knowledge from him"
~ Anthony

"Dwight was one of two instructors for my Service Delivery course. Dwight is able to deliver dry information in a manner that makes it both entertaining and enlightening. He has many years of experience in IT and IT Service Management and often used examples to illustrate the course material. Additionally, he was very clear about the amount of preparation outside of class that would be required to pass the ITIL Manager's exam and I found his estimation to be right on target. Dwight's experience, information and skill as an educator are second to none."
~ Michael

"Dwight is a very experienced IT Service Managementtrainer and consultant who is always ensuring that the customer receives the best possible service. He has an extrememly good understanding on how to improve IT Service Management processess. Every time I work with Dwight I know we will get good results."
~ Peter

"Robin, Thank you for the wonderful job you did instructing our ITIL V3 Foundations course. Due to your wonderful instruction I passed with a score of 85% "
~ Blair

"Robin, I really enjoyed what I learned - you are a great teacher.  Thank You! "
~ Diane