Dwight Kayto, ITIL Expert, PMP, itSM Fellow – President, Art of Change
Dwight is a Management Consultant with over 35 years business and IT experience providing business assessment and consultation and ITIL training and consulting services.
Services include delivering ITSM solutions, capability assessments, process improvement and implementation projects, strategic planning, marketing and business development, hardware and software support and systems management.
Dwight holds the ITIL V1 and V2 Service Manager, ITIL Expert, PMP, Cobit, ISO/IEC 20000, and all ITIL® 2011 Intermediate certifications. Dwight has the honour of being a Fellow in the itSMF prISM program. He is a leading ITIL/ITSM expert having over 26 years direct experience in this field.
He has delivered over 60 ITSM projects including assessments, strategic plans, process modeling and process implementations.
Dwight has delivered all levels of ITIL training and consulting to scores of organizations across North America since 2002. He has created training programs, written and provided quality assurance on course materials and performed QA on various Official ITIL publications. He was a reviewer for official ITIL v2 books and the ITIL V3 book 'Service Strategy'. Dwight is a published author and an accomplished speaker.
Art of Change was founded with the conviction that we can do it better. This means following ITIL guidance and ITSM principles in our own business delivering the services you require and doing it cost effectively. We strive to provide the best quality services based on what you need and on your budget!
At Art of Change we say: "If it's right for our customers then it has to be right for us".